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ShoreTel Connect Contact Center

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Contact Center Solutions

contact-center

  • Flexible Call Center
  • Easy Management
  • Customer Service
  • Real Time Dashboard
  • Agent Interactions
  • Call Queuing
  • Call Campaigns
  • Advanced Reporting

 

“Mitel Connect Contact Center provides inbound, outbound and blended solutions that enable you to build positive customer relationships – without costing a fortune.”

Mitel Connect Contact Center is a fully featured customer engagement suite that helps you enhance customer experiences. It integrates standalone contact center functions, including automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), outbound campaigns and multimedia routing into a single, centrally-managed, highly available solution.

Mitel Connect Contact Center extends the functionality of the Mitel Connect solution, an industry-leading IP PBX phone system with unified communications and collaboration built in. This cohesive, fully-integrated, end-to-end solution reduces cost and complexity when compared to other vendors’ contact center solutions.

ShoreTel is now part of Mitel.

We look forward to helping you power connections that are brilliantly simple.

Connect Contact Center works for businesses of all sizes, deployment types, distributed locations and varying budgets. It provides a range of features, from basic inbound call center features to sophisticated multi-modal contact center capabilities including customer self-service applications, email routing, web chat and callbacks.

Agents can be located at a central facility or distributed across any number of locations while maintaining a unified team. Dispersing agents across time zones affords companies tremendous flexibility in providing extended customer hours; the solution routes incoming contacts to the most appropriate agent regardless of location.


 

connect-contact-center-screenCONTACT US TODAY  for a live demo and find out the benefits of partnering with Open Systems Pittsburgh to design, deploy and maintain your call center    solution.